Terms of service

Overview

By accessing or purchasing from Urban Glow Candles, you agree to the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.


Online Store Terms

By using our site, you confirm that you are at least the age of majority in your state or province. You may not use our products for any illegal or unauthorized purpose.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or products without written permission.


Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Product descriptions, pricing, and availability may change at any time without notice.


Product Information

Our candles are handcrafted, and slight variations in color, scent strength, or appearance may occur. These variations are not considered defects.


Pricing & Modifications

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.


Billing & Account Information

We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.


Shipping & Delivery

Once your order is handed to the carrier, Urban Glow Candles is not responsible for lost, stolen, or delayed packages. Shipping timelines are estimates and not guaranteed.


Returns & Refunds

All candle sales are final. Due to the nature of our products, we do not accept returns or offer refunds. If your item arrives damaged or incorrect, contact us within 48 hours for assistance.


Third‑Party Tools & Links

We may provide access to third‑party tools or links. We are not responsible for any third‑party content, accuracy, or services.


User Comments & Submissions

If you submit comments, reviews, or content, you grant us permission to use, edit, copy, publish, or distribute it without restriction.


Personal Information

Your submission of personal information is governed by our Privacy Policy.


Prohibited Uses

You are prohibited from using the site or its content for:

  • unlawful purposes

  • violating regulations or laws

  • infringing on intellectual property

  • submitting false or misleading information

  • uploading viruses or harmful code

  • harassing or discriminating against others


Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error‑free.


Limitation of Liability

Urban Glow Candles is not liable for any injury, loss, claim, or damages arising from your use of our products or services.


Indemnification

You agree to indemnify and hold harmless Urban Glow Candles from any claim or demand arising from your breach of these Terms.


Changes to Terms

We reserve the right to update or replace any part of these Terms at any time. Continued use of the site means you accept any changes.


Contact Information

Questions about the Terms of Service should be sent to IG @urbanglowscentedcandles • urbanglow407@gmail.com •